Shipping policy

Where we ship

The United States, Canada, Australia and New Zealand. A few exceptions: the drill presses ship to the United States, Australia and New Zealand; the lathes, the engraving ball vise and the 13-piece watchmaker's screwdriver set ship within the United States. Checkout only offers the countries an item can go to. The United Kingdom and the EU are not open yet.

What shipping costs

Nothing. Every order to these countries ships free and tracked. No minimum and no surcharge on any product.

How long it takes

Orders are processed within 2 business days. After that, most items take one to two weeks, and machines and heavier items take two to three weeks. Items that ship from a US warehouse (the lathes, the engraving ball vise and the watchmaker's screwdriver set) usually arrive within a week in the United States. Every product page shows its own delivery time under the price.

Orders ship directly to you from the maker. Delivery times are the same to Australia, New Zealand and Canada as to the United States.

Your order may arrive in more than one parcel

A kit is put together from different makers, so the machine and the tools travel separately and may arrive on different days — usually the small items first. Every parcel is tracked and free; you are never charged per box. If something on your list has not arrived a week after the last tracking number, email us and we chase it or send it again.

Plugs and voltage

Our machines and power supplies run on 100 to 240 V, so they work on 120 V in the United States and Canada and on 230 V in Australia and New Zealand — no converter needed. Power adapters come with US plugs. Drill press kits and the collet drill press ship to Australia and New Zealand with a free pin adapter for your outlet, and we also sell an AU/NZ plug adapter. If anything you receive will not plug into your wall, tell us and we send the right adapter free or refund you in full.

Taxes and duties

United States: sales tax is added at checkout where we are required to collect it. The checkout total is the total.

Australia and New Zealand: nothing is added at checkout and nothing should be asked of you on delivery for orders of this size. If a carrier ever asks you for a fee on a parcel from us, send us the notice before paying.

Canada: we do not collect Canadian tax at checkout. Canada charges GST/HST (and provincial tax where it applies) at the border on most parcels over CAD 20, and the carrier collects it on delivery, sometimes with a small handling fee.

Lost, late or damaged

If tracking stops moving for more than 7 days, email us and we open an investigation with the carrier. If a parcel is confirmed lost, we resend it or refund you in full — your choice. If something arrives damaged, send us a photo and we replace it at no cost to you.

Address changes

Email us within 12 hours of ordering and we can usually still change the address.

Returns

Covered in our refund policy: 30 days from delivery.

Questions: support@arvonelle.com, or text (610) 244-1495 with your email address. A person answers within one business day.