Refund policy

30 days to change your mind, counted from the day it arrives. Write to support@arvonelle.com with your order number and tell us what happened. You do not have to give a reason.

Who pays the return postage. If the tool arrived damaged, is not what the page described or is not what you ordered, we pay the return label and you are out nothing. If you changed your mind or picked the wrong tool, the return postage is yours.

Condition. The tool has to come back the way it arrived, with the packaging and everything that was in the box. Trying it on the bench is fine — you cannot tell whether a tool suits you without trying it.

Ask before you send anything back. We give you a return address and a reference number first, usually the same day. Items sent back without them cannot be accepted.

If something broke

For the first 12 months we replace failed parts without a return at all. Tell us which part — belt, collet nut, handwheel, chuck — and we ship a new one free. You do not pack the machine, you do not pay postage, and you do not wait for an inspection. See the warranty page.

Damaged on arrival

Send a photo to support@arvonelle.com. We ship a replacement and pay the return label. We do not hold the replacement until the damaged one reaches us.

What we cannot take back

Opened packs of drill bits. If bits arrive snapped or break on the first hole, that is a fault and we replace them — just send a photo. Everything else in the shop is returnable.

Exchanges

The quickest route is to send back the one you have and order the one you want. If you would rather we simply exchange it, ask and we will.

Refunds

When your return arrives we check it and refund your original payment method within 5 business days, and we email you when it goes out. Your bank then takes its own few days. Shipping was free, so the full price of the item comes back.

Cancelling before it ships

Tell us within 24 hours and we cancel, no questions asked. After that it is usually already on its way, and then it becomes a return.

Questions: support@arvonelle.com.